One platform, many ways to use it.

A community pharmacy, a virtual care unit, a rehabilitation centre, a long-term care home or a social geriatrics team do not have the same needs. They face the same challenge: sharing the right information with the right people at the right time. Here are seven projects where Braver is used or configured to meet that challenge.

Tell us about your care pathway

Working draft · organization names and project statuses must be confirmed before publication.

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Case 01 · Illustrative story

Mr. Gagné’s third morning

Mr. Gagné has returned home after his hospital stay, with a tablet lent by the hospital. The virtual care unit is monitoring him remotely.

This morning, he completes his questionnaire and reports that he is more short of breath than yesterday. He does not need to call or wait: his response goes straight to the team.

Twenty minutes later, Julie, his nurse, calls him by video. She sees how he is breathing, checks in with the on-call physician and tells him what to watch for. Mr. Gagné stays at home.

Fictional people and situation, for illustration

Case 01

Remote clinical monitoring

Keeping a close eye on patients at home

A virtual care unit monitors patients outside the institution. The team needs to share protocols, collect responses, track changes and act quickly when necessary.

With Braver, patients receive their protocols and complete questionnaires from home, on a device provided by the institution. The team follows their responses, sends messages or makes audio and video calls when needed, and consults the on-call physician in the same thread. Care providers join and threads close as the pathway progresses, maintaining continuity with the Leomed environment.

Implemented: Leomed integration · patient portal on an institution-managed device · protocols · questionnaires · audio and video calls · discussions between nurses and the on-call physician

Project · Virtual care units and hospital-at-home programs in 4 healthcare institutions

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Case 02 · Illustrative story

Mrs. Lavoie’s return home

From automated follow-up to personal support, just when she needs it.

Mrs. Lavoie has returned home after her operation. Each morning, an automated questionnaire checks on her. On the second day, she reports pain at her wound.

That response changes what happens next. Olivier, her nurse, opens a conversation with her and asks for a photo. She sends it. He asks whether the wound has been properly cleaned: she is not sure how to do it.

Olivier offers a video call, and they go through the procedure together. A concern that could have led to an infection and a return to hospital is resolved that same day. Mrs. Lavoie knows her team is looking out for her and that she can write to them.

Fictional people and situation, for illustration

Case 02

Continuity after hospitalization

Staying connected after discharge

Once home, patients need to receive instructions, complete forms, answer questions and know how to reach the team.

With braver.connect, patients access their pathway by email or text message and enter a secure space in a few clicks, without creating an account. They receive instructions, reminders and questionnaires, while the team chooses between read-only access and two-way exchanges. When a response calls for it, a care provider takes over through a message, photo or call. The Leomed integration maintains continuity after hospitalization: patients continue their pathway without starting over.

Implemented: Leomed integration · braver.connect · protocols · questionnaires · two-way follow-up · paramedic involvement · photo sharing · audio and video calls

Project · Post-hospitalization follow-up

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Case 03 · Illustrative story

Noah’s day, seen from home

Parents who know how the day went and feel confident continuing therapy at home.

Noah is six. He receives intensive rehabilitation at his school: a physiotherapist, occupational therapist, speech-language pathologist, attendant, nurse and social worker take turns caring for him.

The whole team coordinates in Braver, and Noah’s parents follow his day there. At lunchtime, the occupational therapist sends them a video: Noah held his spoon on his own. The intervention plan and exercises to do at home are in the same place.

That evening, his parents practise the exercise with him. If they are unsure about a movement, they ask the team in the same channel. His teacher also receives exercises to incorporate into class. The videos, including large files, stay in a secure environment.

Fictional people and situation, for illustration

Case 03

Involving parents and family caregivers

Informed families, coordinated teams

A rehabilitation centre provides intensive rehabilitation in a school setting. Its many interdisciplinary teams need to coordinate with one another and keep families informed.

With Braver, parents receive the intervention plan, exercises to do at home and the day’s progress, and can ask the team questions. Photos and videos, including large files, are shared and stored in a secure environment. The team edits them before sending, including blurring other children’s faces. Teachers are included so they can practise the exercises in class.

Implemented: patient and family portal · secure sharing of large videos · photo and video editing · video retention · coordination between multidisciplinary teams · teacher involvement

Project · Therapy Transfer, co-created with the Mackay Rehabilitation Centre (CIUSSS du Centre-Ouest-de-l’Île-de-Montréal), OROT and McGill University, which measured its impact · Family and Person-Centered Award, Children’s Healthcare Canada

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Case 04 · Illustrative story

Robert’s afternoon on Unit 2B

The physician writes to the unit; the person on duty replies.

Robert is a long-term care nurse on Unit 2B. The physicians caring for his residents used to spend a lot of time calling the unit back to reach the nursing staff.

This afternoon, Dr. Martin has a question about a resident. She does not know who is on the floor, so she writes to the Unit 2B team.

Robert is on duty and assigns the conversation to himself. He answers the physician, adds the pharmacist, and the prescription is adjusted without a callback. The exchange is filed in the resident’s record, with context from Gustav. The evening nurse will also be up to date on the afternoon’s discussion.

Fictional people and situation, for illustration

Case 04

Coordination in complex care settings

Reaching the right person without repeated calls

Several professions, units and on-call teams: information needs to flow without multiplying notifications or exposing it to the wrong people.

With Braver, each unit has its team and each patient has a care channel. A physician writes to a unit’s team without having to find out who is on duty; the person on duty takes responsibility for the conversation and adds the pharmacist or on-call physician as needed. Notifications are targeted by unit, floor or device, and every exchange stays filed in the patient’s record, connected to Gustav.

Implemented: Gustav integration · administration console · communication segments linked to mobile devices · secure communication between nurses, pharmacists and physicians · prescription photo sharing · voice messages

Project · Centre d’accueil Marcelle-Ferron

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Case 05 · Illustrative story

A Tuesday at Marc’s pharmacy

Marc is a pharmacist. His days are divided between the counter, nurses, pharmacy assistants and patients with questions.

Mr. Roy, a pharmacy patient, completes his follow-up form from home. His answers arrive in the space he shares with the team, and Marc replies between prescriptions.

The exchange stays filed under Mr. Roy’s name: Marc can easily document his clinical work without duplicating tasks. Exchanges between colleagues take place in the interprofessional space within the same pathway, without the patient, and the prescription software stays the same.

Fictional people and situation, for illustration

Case 05

Coordination between pharmacy, nurses and patients

Coordinating pharmacists, nurses, pharmacy assistants and patients

A community pharmacy works with nurses, physicians, pharmacy technical assistants and sometimes research partners. Everyone needs to know where to write, with or without the patient.

With Braver, three teams—pharmacists, nurses and pharmacy assistants—work within the same pathway, which contains two collaboration spaces. The patient space brings the patient and pharmacy team together. The interprofessional space, without the patient, supports exchanges between colleagues, including a research project on HIV and hepatitis C screening. Thread templates predefine the participants, title and first message. The prescription software stays in place.

Implemented: teams · pathways · patient portal · thread templates · forms

Project · Community pharmacy

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Case 06 · Illustrative story

Élise’s afternoon at the physiotherapy clinic

Élise is a physiotherapist in a clinic. For her patient, Mrs. Pelletier, she needs advice from the radiologist and family physician.

Previously, that meant a letter, a fax and missed calls between patients. Today, Élise writes directly in Braver and declares that she has her patient’s consent to share information. The exchange is documented in Mrs. Pelletier’s record, where everyone can find the history.

Everyone receives notifications according to their availability schedule. Late that afternoon, the radiologist leaves a voice message, which is automatically transcribed, and Élise adjusts the treatment plan.

Élise saves a great deal of time during her day and avoids delays for her patients. Above all, her practice has become more collaborative and more stimulating.

Fictional people and situation, for illustration

Case 06

Primary care collaboration: clinics, family medicine groups and specialists

Making exchanges between primary care and specialists easier

In primary care, exchanges between physiotherapists, family physicians and sometimes radiologists often rely on letters, faxes and phone calls that are difficult to coordinate around clinical schedules.

With Braver, exchanges are more concise and efficient. Professionals write directly in Braver and declare that they have the patient’s consent to share information. The exchange is documented in the patient’s record, where everyone can find the history. Across a region, professionals working in different organizations and tools can collaborate more effectively through the Braver network.

Exchanges are secure and traceable, helping each professional document them. Everyone receives notifications according to their availability schedule. Patients feel well supported when they see that their care team is coordinated.

Implemented: Braver network · consent to share information · availability schedules · secure exchanges · photos and videos · automatically transcribed voice messages · clinical and non-clinical discussions

Project · Network of healthcare professionals in the Baie-des-Chaleurs region of Gaspésie

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Case 07 · Illustrative story

A visit with Mrs. Bouchard

Community and clinical services coordinate around her before her situation deteriorates.

Mrs. Bouchard is 84 and lives alone. Nadia, a social geriatrics navigator, visits her after a neighbourhood organization raises a concern.

During the visit, Nadia completes the form with her and records her consent. On the map, she finds nearby services: home support, meals on wheels and a clinic.

The clinic nurse receives an email with a secure link and views the information without creating an account. Mrs. Bouchard does not have to explain everything again.

The navigator, home-support organization and clinic now share the same information in the same thread. If something changes for Mrs. Bouchard, they see it early and work together to support her at home.

Fictional people and situation, for illustration

Case 07

Supporting the social geriatrics pathway

A bridge between community organizations, the network and healthcare institutions

Social geriatrics relies on navigators, community organizations, clinical services, physicians and local partners who use different systems and work in different organizations.

With Braver, the navigator completes a structured form with the person and documents their consent. The navigator finds resources on the organization map and contacts them through braver.connect: a clinical service receives an email with a secure link, views the shared information and joins the exchange without creating an account. The organization supporting social geriatrics stays in control of its forms: it adjusts the fields itself to meet its reporting requirements and updates them as those requirements evolve.

Implemented: forms · consent · organization map · braver.connect · ECG transmission

Project · Fondation AGES, social-economy home-care organizations (EÉSAD) and CLSC clinical services

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