# Patient and family portal

Canonical source: [https://www.braver.net/en/patient-portal/](<https://www.braver.net/en/patient-portal/>)

## Your care team, close at hand.

The Braver portal is free for patients and their loved ones. Read what your team shares, respond, fill out a form or join a virtual consultation. On your phone, tablet or computer.

[I received an invitation](<https://www.braver.net/en/patient-portal/#entrer>) [I am a professional](<https://www.braver.net/en/patient-portal/#pros>)

What you can do

### Stay in touch between appointments.

Your care team adds you to a space created for you. What is written there is visible to the team and the loved ones you have chosen.

- **Write to your team**

  A question, a wound photo or an update: write in your care team’s space and the right person will respond.
- **Respond to a request**

  A short form appears under Action required: a few questions, two minutes.
- **Join a virtual consultation**

  A reminder arrives by text, email or notification. Join the call through the portal, with nothing to install.
- **View your documents**

  Care plans, instructions and results: whatever your team chooses to share stays available in one place.
- **Receive reminders**

  Reminders and instructions, with no response needed.
- **In English or French**

  The interface, notifications and forms use the language you choose.

For family caregivers

### Support a loved one, with their consent.

A family caregiver can be added to a patient’s space. They see only what the patient and care team have agreed to share.

![A smiling older adult](<https://www.braver.net/photo-assets/patient-2-portal-3511eab15edc-960.webp>)

- **The patient decides**

  The patient, or the person responsible for them, consents to adding a loved one. The team can do it in a few steps.
- **Several records, one account**

  Supporting both parents? A selector lets you switch between records without changing accounts.
- **Answer calls from the team**

  Receive a notification and answer on your phone, just like a regular call.

You will not see conversations between professionals. They have their own team-only space.

How to get started

### Three steps, and you’re in.

1 **Your team invites you**

By email or text. You do not need to request access.

2 **Create an account—or don’t**

Create an account to keep your history, or use a braver.connect link to participate without an account, with a security code after 24 hours.

3 **Choose how to be reached**

Notifications, email or text, in English or French.

The portal is free for patients and family caregivers, regardless of the institution’s plan.

Your information

### What you see, and who can see your information.

Your conversations are encrypted. You see only what your team shares with you, and your information remains the responsibility of the institution providing your care.

Learn more: [Security and compliance](<https://www.braver.net/en/security/>).

**In an emergency, do not wait for a reply in the portal.** Follow the emergency instructions your team gave you, or call 911.

### Providing care? Offer the portal to your patients.

It is included in every plan, for every patient and loved one.

[Book a demo](<https://www.braver.net/en/demo/>) [Explore use cases](<https://www.braver.net/en/tool/>)