# Frequently asked questions

Canonical source: [https://www.braver.net/en/faq/](<https://www.braver.net/en/faq/>)

## Have a question?

The questions we hear most often, grouped into five topics. If yours is not here, write to us: we will answer with your situation in mind.

01

### Getting started

 [View plans →](<https://www.braver.net/en/plans/>)

- ****Who can use Braver?** Healthcare professionals, independently or within an organization, and their patients and loved ones.**

  Professional status is verified before access to the network is granted. Patients and family caregivers join by invitation from their care team.
- ****Is it free?** For a verified healthcare professional practising independently, yes.**

  A clinic, institution or network chooses an Organization or Enterprise plan based on its size and needs. Patients and their loved ones never have to pay.
- ****Can I start independently and join my organization later?** Yes. It is the same platform; only the building blocks change.**

  A professional starts independently with the core features and network. When their organization adopts Braver, the organization’s building blocks are added.
- ****How long does it take to get started?** An initial meeting, followed by a quote within 24 hours.**

  We start by listening to your clinicians. We propose a configuration, set it up with you, train you and your trainers, and stay with you after launch.
- ****Do we need an IT team?** No. Your teams configure Braver themselves.**

  The administration console manages users, teams, units, modules, forms and care pathways. We guide you through the initial setup.
- ****Which devices can we use?** The web, iOS and Android.**

  At your desk or on a visit. Offline mode is available where there is no network. Calls can also reach a landline.
- ****In English and French?** Yes.**

  The interface, notifications and forms are available in both languages.

02

### Patients and loved ones

 [The patient and family portal →](<https://www.braver.net/en/patient-portal/>)

- ****How does a patient join Braver?** Their team invites them by email or text.**

  They can create an account to keep their history or participate without an account through a braver.connect link, with a security code after 24 hours.
- ****Can family caregivers participate?** Yes, with the patient’s consent.**

  They see what the patient has agreed to share: the care plan, conversations and updates. A family caregiver can support several people with one account.
- ****Does the patient have to install an application?** Not necessarily.**

  The portal works on a phone, tablet or computer, in the app or on the web. Patients also choose how to be reached: notifications, email or text.

03

### Security and data

 [Security and compliance →](<https://www.braver.net/en/security/>)

- ****Where is the data hosted?** In Canada.**

  Braver complies with Law 25. Each unit has its own retention period, and nothing is destroyed unnoticed. Braver is TGV certified by Santé Québec.
- ****Are communications encrypted?** Yes, end to end.**

  Messages, calls, notes and documents are encrypted end to end, including data stored on phones and tablets.
- ****Who can see what?** Access depends on the person’s role.**

  A care aide, a nurse and a physician do not see the same information; loved ones see what the patient has authorized. File downloads can be blocked by team.
- ****What if a phone is lost?** The session locks, and access can be restricted to managed devices.**

  A security code is requested at sign-in. The inactivity timeout is configured by group, and a group can be restricted to phones and tablets managed by your organization. When someone leaves the organization, their access is removed at the same time.
- ****Can we see who opened a document?** Yes, through the audit log.**

  The log distinguishes viewing from downloading, can be filtered by unit, person or date range, and records a required reason for exceptional access.
- ****Can a record be exported or destroyed?** Export as PDF or JSON; schedule destruction.**

  The complete record can be exported to fulfil an access request, move to another system or archive it elsewhere. Destruction is scheduled with a 30-day waiting period and produces a certificate; a record under a litigation hold cannot be destroyed.

04

### Integrations and AI

 [The orchestrator →](<https://www.braver.net/en/orchestrator/>)

- ****Does Braver work with our clinical record system?** Yes, with the systems you already use.**

  Braver connects to EHRs such as Epic and PointClickCare, EMRs such as Ofys, Gustav Santé and Leomed, and systems such as OACIS, QGenda and PrescribeIT. The integration orchestrator is in production at 61 public healthcare sites. Information flows without duplicate data entry.
- ****Can the orchestrator be deployed without the platform?** Yes.**

  The orchestrator can run without Braver’s communication platform. Clinical messaging and video calls are optional: they can be enabled later, like any integration, with the same permissions and auditing.
- ****What about our directory?** Single sign-on with your identity provider.**

  With Microsoft Entra ID or another SSO provider, accounts can be created in bulk from the directory and removed when a person leaves the organization.
- ****What does AI do in Braver?** It suggests. A clinician reviews, validates and signs.**

  Thread summaries in clinical note format. A scribe during an audio or video call, a telephone call or an in-person encounter using ambient mode. An agent that drafts text for a patient or loved one. Your existing scribes—Enda, Plume IA and Medassistant—can also connect.
- ****Can follow-ups be automated?** Yes, through care pathways and their rules.**

  Stages with target durations, automatic reminders, request triage based on answers, and the right person involved at the right time. An incoming request, an elapsed deadline or a data change moves the work forward.

05

### Day to day

 [The tool in practice →](<https://www.braver.net/en/tool/>)

- ****How do I reach a colleague outside my organization?** Through the network or a braver.connect link.**

  The Braver network provides public directories, a map of workplaces and verified profiles. braver.connect lets a colleague join a thread without an account.
- ****Can documents be signed?** Yes, within Braver.**

  PDFs can be completed and signed, and your team can create dynamic forms without coding. Completed fields become structured data.
- ****Can we work in Microsoft Teams?** Yes, Braver can run in a Teams tab.**

  For organizations that spend their day there, using Microsoft Entra ID.
- ****Can we follow a care pathway on a kanban board?** Yes: one column per stage, one card per patient.**

  Each care pathway has a kanban board. Each column is a stage with a target duration; each card is a patient with their lead care provider. Stages that exceed their target are highlighted, and indicators at the top show active patients, overdue stages and patients without a lead care provider.

### Didn’t find your answer?

Write to us: [bonjour@braver.health](<mailto:bonjour@braver.health>), or [request a meeting](<https://www.braver.net/en/demo/>).

### Still have a question? Ask us.

The first meeting is about listening to you. We answer your questions in the context of your practice.

[Request a meeting](<https://www.braver.net/en/demo/>)